Thursday, May 28, 2015

Can't bring extra luggage on MAS for Nepal

I was planning on a trip again to Nepal for Recovery phase, and as there is always a need for more supplies on the ground, I was checking with the airlines whether they can allow me any extra allowances if I were to bring aid like medicine or a tent along.

After booking with Malaysia Airlines, a relatively decent trip at a decent price with 1 stop over, I sent them this email.

Traveling for Disaster Recovery. 

I am going to Nepal for Disaster Recovery and I decided to book Malaysia Airlines. I was wondering if there are any additional allowance to bring aid to Nepal when I fly there on June 15, 2015?

I was simply looking for an answer like, "How much extra allowance do you need?" or "We would allow 5 - 10 kg extra to support Nepal"

This was their reply.

Dear Mr Low,

Greeting from Malaysia Airlines,
In regards to your email below, please be informed if passengers’ baggage exceeds the FBA limits (per class of travel), the excess weight is considered as excess baggage and the relevant charges will apply. The free baggage allowance (FBA) is as follows:
·         First Class             - 2 pieces weighing 50kg in total
·         Business Class      - 2 pieces weighing 40kg in total
·         Economy Class     - 2 pieces weighing 30kg in total
Should you require further assistance or information, kindly contact our Call Centre at 1-300-88-3000 toll-free number within Malaysia or +603 7843 3000 outside Malaysia. We will be glad to assists and serve you better.
Thank you

Yours sincerely,

Mrs Linda

Malaysia Contact Centre|
Global Customer Contact Centre|

So even after all the plane disappearance, crashes and mishaps, the decision to support any groups going to Nepal for relief and recovery is still a no?

I am quite disappointed. Well, it just mean that the rest of my team will not fly with Malaysia Airlines from now on.

-- Robin Low 

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